Handling of personal information
[Maedaya Co., Ltd.] (hereinafter referred to as "our company") respects your privacy and promises to protect your personal data. This privacy policy explains how we manage your personal data and informs you about your privacy rights.
1.Acquisition of personal information
When customers use our company, we will collect information that includes information necessary for transactions and contact such as customer name, address, telephone number, e-mail address, and information that can identify individuals (hereinafter " (hereinafter referred to as “personal information”). Personal information will be acquired by lawful and fair means, and the acquired personal information will be used appropriately within the scope of the purpose of use.
2. Purpose of use of personal information
We will use personal information for the following purposes.
1. We will use contact information such as the customer's name, address, and telephone number for shipping products to the customer and billing for payment. In addition, we may use payment information such as credit card numbers and bank accounts that you have specified in relation to billing.
2. In order to contact and confirm the contents of the order and the delivery method, contact information such as the customer's name, address, e-mail address, the type and quantity of the ordered product, the amount charged, etc. use the information.
3. Usage history, customer name, address, and e -Use contact information such as email address.
4.In order to improve our service, we will use the opinions received from customers, the results of questionnaires, usage history, etc.
5.We will use contact information such as your name, address, and e-mail address to respond to your requests and inquiries.
6. In order to improve our service, we may record voice calls.
3. Management of personal information
We manage personal information under the following system.
1. We will establish the necessary internal system in accordance with the Personal Information Protection Act and guidelines, and obtain a written pledge from employees to the effect that we will properly handle personal information.
2.We will limit the use of personal information only to employees who need it for business purposes, establish rules regarding the storage and management of media containing personal information, and take preventive measures to protect personal information.
3. For personal information stored in the system, we will prepare an account and password so that only employees who need it for business can use it, and implement access authority management. Accounts and passwords will be strictly managed so that they are not leaked or lost.
4.For the security of data transmission related to personal information over the Internet, SSL, which is an industry standard encrypted communication, is used for necessary web pages.
5. On the premise that there will be no hindrance to the service, personal information will be deleted as needed after a certain period of time has passed from the time of receipt of personal information.
6. The Company outsources the operations necessary for the settlement of payments for products and services to external business operators.
● Consignee company name
NE Co., Ltd. (management system: Next Engine)
Yamato Financial Co., Ltd. Yamato Transport Co., Ltd.
●Content of personal information
The following personal information (transaction ID, name, telephone number, e-mail address, amount, credit card number, credit card expiration date) required for payment of products and services with payment providers
●Purpose of use of personal information
It is for the purpose of carrying out the work necessary for the payment of goods and services, and the use of personal information for purposes other than the purpose of use is strictly prohibited.
●Disclosure of personal information to payment service providers
Our company may disclose and provide the following personal information through a consignment company at the request of a payment service provider within the scope of business execution necessary for the payment of goods and services. (Name, address, phone number, e-mail address, delivery address information, details of ordered products)
4. Shared use of personal information
Your personal information will be used jointly by Maedaya Co., Ltd.
1.Items of personal data to be used jointly
Name, e-mail address, telephone number, address, age, and gender received at the time of inquiry
2. Purpose of use at the time of acquisition by the user
To respond to inquiries from customers
3. Name of the person responsible for managing the personal data concerned
Maedaya Co., Ltd.
5. Disclosure of Personal Information
1. We will not disclose personal information to third parties without the consent of the customer. However, this does not apply to the following cases.
・When there is a request from a public institution such as a court or the police based on laws and ordinances
・When there are special provisions in laws and regulations
・When there is a risk of harming the life, body, or property of the customer or a third party, and the consent of the person cannot be obtained.
・When it is necessary to protect or defend our rights, property or services from actions that violate laws and our terms of use and precautions, and we are unable to obtain the consent of the individual.
2. If a customer requests disclosure of personal information, we will disclose it only if we can confirm the identity of the customer.
●Method of identity verification
Please send a copy of something that can prove your identity (driver's license, insurance card, etc.) to our company. We will confirm the content and disclose it as soon as it becomes clear that it is the person himself/herself.
6. Acquisition of user information using Internet-specific technology
In addition to the customer's personal information provided by the subcontractor, the Company receives information related to the identification of the customer, access logs, and other information generated or accumulated in relation to the customer or the customer's terminal (hereinafter referred to as "user “Information”) may be obtained.
In addition, the customer's email address will be encrypted (hashed, data that does not contain personal information), and will be used for advertising after matching it with the customer's Google account.
●About access log
An access log is information obtained by a web server to record the status of access to a site. The access log includes information such as the customer's IP address, referring page, browser, provider, computer model, access time, and access area.
● About hashing
It is the task of replacing values with non-regular values according to specific rules. The hashed value is irreversible and is only used for verification.
●Provision of personal information from subcontractors
In order to improve customer convenience and service quality, the Company may receive access log data and action log data (button operations, etc.) of customers on this site from subcontractors.
7. Contact for inquiries, complaints, corrections, suspension of use, etc.
Maedaya Co., Ltd. Rich Life Division
Reception hours: 10:00 to 17:00 (closed on Saturdays, Sundays, and holidays)
Telephone 093-981-1007 Fax 093-981-1008
Mail info@maedaya.co.jp
Effective March 31, 2023
